<<<it was sent to me from Hawaii>>>
I sense a supervised re-shoot. No, no, really. I'd be more comfortable if I was there to make sure the mic placement was proper.....
You hit one of the two things that can kill a sound shoot. You can try to fiddle with it if you want, but the success rate on these problems isn't good.
Next time you see the location shooter, smack 'em up 'side the head. If you don't, they're going to do it again.
Koz