OT-MAC PRO Superdrive

Hi,
Sorry for the OT but the Superdrive of my brand new Mac Pro 2,66 Ghz is longer working, does this ever happened to any of you or can someone help me?
The superdrive model is PIONEER DVD-RW DVR-111D.
Thanks

Rui Barros
Editor Colorist Trainer
Lisbon, Portugal
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What about it is not working? I assume your computer is covered by factory warranty, is it not?

Yes, the computer is covered by a 2 years factory warranty by the legal standarts of the European Union.
I've bought the Mac Pro less than a mounth ago and it was working without any problem. Last Tuesday i've notice that when inserting a CD or DVD in the Superdrive, the disk didn't show in the Finder.
I don't remember very well but i used Software Update last week and probably that was the time when this started.

Rui Barros
Editor Colorist Trainer
Lisbon, Portugal
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When you go into the Apple System Profiler in the Utilities folder, does the drive show up under ATA support? It should be connected and show the model and firmware revision of the Pioneer mechanism.

Thanks John.
Not working until now, i've followed your directions and this are the messages that it shows:

ATA Bus:

PIONEER DVD-RW DVR-111D:

Model: PIONEER DVD-RW DVR-111D
Revision: AB09
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes

PIONEER DVD-RW DVR-111D:

Model: PIONEER DVD-RW DVR-111D
Revision: AB09
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes


Is this correct?

Thanks again

Rui Barros
Editor Colorist Trainer
Lisbon, Portugal
RTP Post-Production
Apple Certified Trainer FCP 7
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PIONEER DVD-RW DVR-111D:

Model: PIONEER DVD-RW DVR-111D
Revision: AB09
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes


That must mean that the ATA bus is seeing the burner mechanism. When you say it doesn't work, does that mean that it can not read a CD or DVD?

Rui, this is a long shot, but try going to your system preferences and clicking on CDs and DVDs. What are the settings you have in there? Are any of them set to 'ignore'?

When you put a disk in do you hear it 'spin up'. Have you tried booting from the drive (off system dvd hold down C on start up).

Thanks for your help but the drive is dead.
After doing some tests and following your help the only thing that the drive does is open and close.
Monday i will that the Mac to the IMC, we don't have the official Apple here, to fix this.
Again thanks for your help.

Rui Barros
Editor Colorist Trainer
Lisbon, Portugal
RTP Post-Production
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consistently over the years, i've found the CD/DVDdrive to be the first thing to go on all my computers.

none went within the 1st 2 months, though.

good luck getting it fixed.


nick

Thanks Nick.

Rui Barros
Editor Colorist Trainer
Lisbon, Portugal
RTP Post-Production
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I had a similar problem, my Pioneer DVR111D was seemed dead after a couple of days. I'm new to the Mac so I was more than a little miffed. However, I had installed a couple of drives and although I didn't think I had done anything to the CD drive I removed and reinstalled it.

I believe the ribbon cable was not set into place as when I properly re-connected the cab;e it worked just fine.

I must admit the Mac Pro is built well but you still need to check connections. Also, my drive showed correctly in the system profiler but didn't work.

Hi Chuck,

I had one drive installed on bay 2 and the superdrive was ok by that time.
Later after a week or so i remember having some problems reading a DVD wich other computers didn't.
The drive is gone.

Thanks for your reply.

Rui Barros
Editor Colorist Trainer
Lisbon, Portugal
RTP Post-Production
Apple Certified Trainer FCP 7
Apple Certified Pro FCP 7