If the Abekas will not identify the clip, ask your operator exactly what format / dimensions they need (wrong format is probably what's causing it to be unrecognizable). You have to find out exactly how the clips are ingested, are they converted to something else, what are the acceptable formats & codecs (Quicktime / AVI / etc).
I don't know anything about this unit but I am guessing it's not Mac-based so I would bet that since the unit is PC based you need to render a
1920x1080i (Upper Field) 59.94 AVI.
Give that a shot - let me know what happens.
Joey
When life gives you dilemmas...make dilemmanade.