Our Vendor Sucks!

My boss is on holiday; and only he knows who sold us the turnkey
Apple G5 Dually; FCP, Motion et al.

Anyhow, it came installed with Motion 1.1, and the vendor; who will
remain nameless, sent us a Motion 2.0 disk.

I plug it in, and it asks for the serial # of Motion; of which I type the
Motion #1 SN, and it is greyed out for OK, because-guess what, the
100% bona-fide Apple disk for Motion 2.0 DOES NOT have a SN
on the cover paper holder thingy.

I was really looking forward to using replicator; but now I have to
painstakingly recreate all this in 3ds Max; because our vendor
did not supply the SN Motion 2.0 disk.


Thankyou Unnamed Vendor (not)

...back to Windows

Generally it wont install if you dont meet the system requirements. Read the Before you install do on the install DVD and see if you meet the requirements

Actually...the "Compatibility Checker" has to be run first.



When life gives you dilemmas...make dilemmanade.

it gets past this stage.

the compatibility test is first
then the login in name sn

this is not the problem

it already had Motion 1.1 installed
(and it looks as though this will be the case
until it is sorted out with the Vendor)

it meets the requirements no probs


as said before no replicator means having to do all this
in a rendered environment of 3d Studio, and basically my
heart is broken that motion can not be my new toy.

You can try trashing the System ID and then re-entering the S/N for 1.1 and then install..

[docs.info.apple.com]

why would the upgrade disk v2.0 come with no SN attached in the first place?

There is a nice sticker set with two SNs on the 1.1 install but the 2.0 disk
does not have anything to say whether its an upgrade or a full install;
and I know very little about Apples

The demo was to be done in Motion (ot at least I was hoping) but my boss
is up in the Far North of Canada for two more weeks; before I can get him
to contact the vendor of the whole suite and say "Waz Up with Motion"

I am fairly demoralized as I was counting on an easy install to v2 to create
cool BGs for 3ds Max....

The upgrade disk uses the previous S/N. As long as Motion is in the applications folder and still called Motion it should work. Perhaps your 1.1 was a NFR or an academic version and this 2.0 disk is not? or vice versa? Course it should say that on the 1.1 disk.

no its the full retai, the 1.1 is has the pretty face logo and the apple logo
etc,..I have years of PC experience but I will wait the two weeks and wait
to talk to the turnkey vendor then

Why would a retail Motion 2 carry the Motion 1 serial number? It's an upgrade. When I installed my upgrade to Studio I plugged in totally new SN's... and that should have been included.

Motion unfortunately cannot be installed on my aging Dual 800. :-(

- Loren
Today's FCP 5 keytip:
Preview effects sections with Option-P or Option-Backslash!

The FCP 5 KeyGuide?: a professional placemat.
Now available at KeyGuide Central:
www.neotrondesign.com

Why dont you just get a serial of the net for now.
if you have paid for the software you are not doing anything illegal anyway.

When you get the proper SN just change it.
No harm done.



Johan Polhem
Motion Graphics
www.johanpolhem.com

We dont condone that here Johan. Bad advice.

Is it really?

Its not illegal, its a grey zone as its paid for anyway.



Johan Polhem
Motion Graphics
www.johanpolhem.com

> Its not illegal, its a grey zone as its paid for anyway.
> if you have paid for the software you are not doing anything illegal anyway.

You are basically encouraging some internet piracy ring in Russia to steal our serial numbers and publicize them. I agree with Michael -- it's illegal, unprofessional and reckless. When you bought the software you were entitled to use that exact copy, that exact number. To steal somebody else's just because yours isn't working 100 per cent -- try that on a car and you'll go to jail.

Lets agree to disagree.



Johan Polhem
Motion Graphics
www.johanpolhem.com

No - as the moderator of the forum plainly said - ""We dont condone that here "" -- which in real speak terms is NO we don't ever do that here!

If you want to help post around here, you need to understand the house rules.

Do we agree to AGREE?

I don't believe its purely needed anyhow. When my boss gets
back I will call the vendor and get THEM to fix it (after all we gave them
$$$$$ for service and warranty work)

Albeit it delays my demo for two weeks; but I will pesker the vendor
to get this situation corrected.

It's basically a non-issue now; from a pragmatic point of view.

I tried upgrading Motion; it didn't work. Therfore I wll not use Motion
to such time that the vendor talks me through a solution.



Michael Horton wrote:

> We dont condone that here Johan. Bad advice.
>

I brought the Motion System ID to the trash can and this still did not work.

I think the vendor must have supplied the wrong disk or something; because
"Continue " is greyed out after entering name, organization, and the S/N.

It's a shame as a PC user to have this as my first Apple upgrade!


Michael Horton wrote:

> You can try trashing the System ID and then re-entering the S/N
> for 1.1 and then install..
>
> [docs.info.apple.com]
>

John.

I can agree to not post that here.
If those are the rules then thats fine.

That does not mean that I agree with your point of view cause I dont.
And no its not like stealing a car, its more like breaking into your own car cause the vendor forgot to give you the keys.

This discussion will get us nowhere however so lets drop it.
I have no interest in trying to convince anyone to change their point of view about anything. I was simply trying to help.



Johan Polhem
Motion Graphics
www.johanpolhem.com

> And no its not like stealing a car, it's more like breaking into your own car
> cause the vendor forgot to give you the keys.

You said "Get the serial off the net".

Is that number going to be the one you'd paid for?

No?

End of discussion.

Just because a person loses his own serial number doesn't entitle him to try to steal someone else's -- and possibly jeopardizing that other person's legitimate account information. It's a small form of identity theft.