firewire deck [missing] after OSX upgrade

I have FCP HD 4.5. I recently uprgraded the OS to Tiger. Since the upgrade my deck ( a DSR 25) cannot be seen by the Mac.

The remote control operates the tape controls on the deck - it is just that the video through the firewire cannot be seen.

I'm on a powerbook using firewire 400 from the deck with two lacie f/w 800 drives for media.

I have tried all the usual refresh AV devices buttons with no luck.

Help!

Jon



John Fairhall
johnfairhall@hotmail.com
shoot-edit.co.uk

This sometimes happens when you have upgraded to Tiger (OS 10.4) and/or QuickTime 7. To get it working again, you need to remove your old QuickTime receipts. Step by step instructions on how to do this can be found here : [docs.info.apple.com]

Other things that it could be :
? Dust in the firewire connections -> Quit FCP, make sure all the connections are free of
dust, replace the cables and try again.
? Broken firewire cable -> Try using another firewire cable.
? Fried Firewire card -> Try connecting another device, such as an external firewire drive
to test whether the firewire is working.
? Momentary tantrum -> Shut down the computer, wait ten seconds and then try again.

I have just got back from holidays and have been looking at the missing deck problem again. I have re-installed Quicktime - presumably losing my earlier Quicktime Pro upgrade.

The system works fine again and I have managed to rescue a job for a client.

I guessed wronly it seems that it was an OSX upgrade problem - but the quicktime was the problem.

I did try the reciepts process as described onthe link you sent - for which many thanks - but that didn't work.

I shall now look into how to get QT Pro working again.

Jon



John Fairhall
johnfairhall@hotmail.com
shoot-edit.co.uk

You should be able to get back QuickTime Pro functionality by re-entering your license information. I did that three weeks ago when my system drive went belly up.

But not if you went from QT 6.x to 7.x That's new licence time.

Ian

Thanks for the feedback - I'm now up and running - I tried the QT reciept deleting process process - no luck - then I re-downloaded QT7 from the apple website and bingo!!!

Don't know why - but there you go - it's a bug!

Good luck
John



John Fairhall
johnfairhall@hotmail.com
shoot-edit.co.uk