Maybe OT - Quicktime export cannot be opened on Windows

Hi,

I have exported a finished edit as a self-contained quicktime movie in DV format - but my client cannot open the file on his windows machine. "It is not a file that quicktime understands"

I have already tried, Apple-I > uncheck "Hide extension"
I have already tried export in a different codec
I have already tried exporting as an AVI.

The very strange thing is that when I email him a 1 second version of the exact same movie as an attachment using the Mac mail application, and I click "Send Windows Friendly Attachment" - then he can open it.

Thoughts?

Adam

Why is your client getting a DV file?

You could zip it up and send it to him. It's always a good practice to zip up attachments before you send them over the internet.



www.strypesinpost.com

It is a .mov file with DV compression.

The whole movie is to large to email, even when ziped.



Adam

Back to the questions... Why is your client trying to open a DV file on a PC, why is he getting the DV file, and how did you send it to him in the first place, if not via email?



www.strypesinpost.com

Does it matter why I am sending it to him or why he wants to view it? We are trying to deliver a full resolution movie (rather than .wmv or .mp4)

We delivered on DVD-rom disc. He has Quicktime Player installed on his PC. His Quicktime Player will not open the movie, even after re-exporting several times in different compression codecs, including avi.

He should be able to open it if he adds a .mov extension to the file (if he doesn't have the .mov extension). You could try sending it to him on a thumbdrive formatted to FAT32. That should split the resource fork.

>Does it matter why I am sending it to him or why he wants to view it?

Yes, because in most cases, the client doesn't open the masters or editing files on a peecee. Also, if you had sent him in a hard drive formatted to a mac, he would have issues opening it, and he'll just tell me "it doesn't work". Which is more vague than the "general error" message you get in FCP.



www.strypesinpost.com